The main problem is that individuals and property investors have lacked the level of service business clients are afforded simply because the right software hasn’t been available. But with software’s like TaxTank the technology landscape is changing in a big and exciting way!

Here are some simple ways to attract enthusiastic new clients, while keeping your existing clients happy and tax confident.

Prioritise open, honest and clear communication

First thing’s first: you need to be available. The last thing you want is for your clients to feel forgotten, so it’s time to switch over from confusing email ping-pong to instant messaging. Why? Well, have you ever overlooked important information and documents amidst the clutter of your email inbox, or even worse, multiple accountant inboxes? Instant messaging is a much easier way to stay in touch and collaborate with clients, as well as the rest of your team.

Secondly, always be upfront about what you’re charging. Springing hidden costs upon clients is a surefire way to stress them out and lose their trust forever.

Do what your competitors won’t

The best way to stand out from other accountants is to do things differently. While some accountants choose to perpetuate tax anxiety because they think it’s better for business, make it your mission to get rid of tax anxiety once and for all.

Tax shouldn’t be a stressful once-a-year event, so add real value by monitoring your clients’ tax all year round. This way you can easily step in to give expert advice whenever you see a problem or an opportunity, which will empower your clients to feel confident about their finances. Are you ready to break the mould and shake up the industry?

But… don’t make promises you can’t keep

Help your clients find every opportunity to pay less tax, but never give them any unrealistic expectations. Simply keep them up-to-date with their expected tax position by providing them with accurate and automated data, coupled with real time advice. This way, your clients can make smart decisions throughout the year to minimise their payments and feel in control of their finances.

But… don’t make promises you can’t keep

A free consultation makes a great first impression, and is fast way for clients to realise your firm has an interest in people not just profit. Likewise, if you’re offering cloud-based software solutions free trials are especially important as most people don’t want to spend money to test something completely new to them.

Free trials work really well when you are confident about the quality of your products and services, and they leave your clients feeling assured that you don’t see them as walking ATMs.

Genuinely strive to make their lives easier

Everyone has enough challenges to face in life without their tax adding unnecessary stress. Ensuring your workflow and processes are seamless shows that you respect your clients’ time and but truly care about the value you add.

Most clients dread tax time and all they really want is to pay the least tax possible and avoid the end of financial year stress. If you’re able to provide your clients with a safe and centralised place to store all their receipts and other important information, this service alone is a massive help.

Keep your on-boarding processes super simple, stick to providing relevant information only, and equip your clients with smart tax tools like live bank feeds and automatic forecasting.

Ask for feedback

Not only does asking your clients for feedback let them know you value their opinions, it also helps you identify and fix problem areas you’d otherwise remain oblivious to. When approaching your clients for feedback, make sure to ask questions that encourage an elaborate, detailed response rather than a yes/no answer, or a numerical rating. This is also a great way to collect glowing reviews for your website and social media posts!

Streamline your business

This are the critical elements to building a customer-centric culture that strives to provide the best possible experience for prospects and customers alike. With TaxTank in your tool-belt, it’s super easy to provide all this and more for your individual clients and property investors.

Are you ready to provide superior service all year round with an intelligent system your clients will love? Join TaxTank for free today!

Cloud computing is when you store and access data and programs over the Internet, rather than using your computer’s hard drive. This technology not only allows businesses to work smarter and more cost-effectively from any location, but it also enables them to deliver innovative service in real-time to their clients.

The biggest reason why cloud computing is set to become a $330 billion industry in 2020 is simple: it helps businesses deliver better service to their clients. Here’s how it can help accountants keep their clients happy and confident.

Monitor clients’ tax in real-time

With the help of cloud computing, dealing with tax is no longer a once-a-year event. Everything is automated, so you can monitor clients’ real-time tax throughout the year and easily step in with advice at any time. Real-time reporting means you can help them to plan, stay ATO compliant, and make tax decisions that improve their financial position.

Your workflow is simplified

Using the cloud is a massive time-saver because you get instant access to your clients’ data and documents, all in one place. This means you can finally stop chasing people for the information you need! Simplifying your processes with live data feeds and automated tax calculations allows you to focus on what’s really important, such as building rapport and taking time to understand your clients’ goals.

Location doesn’t matter

Cloud computing helps you and your clients break free from location limitations. So many small businesses are transitioning to location independence because it massively expands their potential client-base, while providing their staff with the flexibility and freedom to access information from anywhere in the world. Cloud computing is even transforming the way accountants work. Did somebody say working holiday?

It boosts productivity and speeds up solutions

Providing self-service and on-demand data to you clients means they don’t have to wait, and you don’t have to stress. Cloud computing removes the need for time-consuming admin tasks, complicated paperwork, and wasting time in your email inbox. The ease and simplicity makes cloud computing a super efficient way of doing business, giving you and your team more time to focus on the bigger picture.

Increased collaboration provides higher value

Once upon a time, collaboration required travel time, face-to-face communication, long meetings, notepads and pens. Then email came along and helped a bit, but it also created new ways for clients to feel confused and forgotten. Cloud computing offers your clients’ the power of your whole team working together with a strong sense of purpose, which means they get innovative answers instantly, along with a lot more clarity and confidence.

Educates and empowers your clients

Life is so much easier when your clients are tax confident, and cloud computing is a powerful way to educate and empower them to make smart decisions that minimise their tax liability. The best thing an accountant can give their clients’ is the confidence that they’ll get every deduction they’re entitled to, stay on the right side of the ATO, and never miss an opportunity.

Goodbye confusing email chains

Ever missed a crucial deadline or overlooked some important information that was hidden amongst the mess in your email inbox? Cloud computing makes it difficult to let anyone down, as it provides a safe and secure platform to send instant messages to your clients and your team. Your clients can get in touch with you for expert advice in real-time, and you can keep them smiling with a fast and seamless turnaround.

Safe solutions to meet their needs

Every client will have different needs. Cloud computing is fully customisable, so you can cater to the needs of your client whether they are an employee, a property investor, a business owner, or a tricky combination of all three. One thing they all have in common is the need for a safe place to permanently store their files and receipts, so that tax anxiety is a thing of the past.

Are you ready to transform the way you work and explore intelligent tax tools to empower your clients? TaxTank can help you offer an unparalleled level of service while bringing flow and ease into your work life. And the best part? It’s free for accountants, so book in today for a demonstration!

These days, cloud-based software solutions make it possible to have a great experience with your accountant, but unfortunately many accounting clients are still struggling at tax time. Here are 3 of the biggest struggles still faced by accounting clients, even though it really doesn’t need to be this way anymore.

You feel alone, unheard and misunderstood

No matter what type of taxpayer you are, there is one universal reason why tax and accounting ignite the flame of dread: that feeling of being alone, unheard and misunderstood.

Does your accountant really listen to you carefully? Do they understand your unique financial goals and lifestyle values, or do they project their own goals and values on to you?

The last thing any accountant wants is for you to feel misunderstood or forgotten, but this is often an unfortunate side effect of email communication. The best thing you can do is find an accountant who uses cloud-based computing and instant messaging to stay in touch and collaborate with their clients.

You’re uncertain of your financial position

All you want is to pay the least tax possible, but as the End of Financial Year approaches, anxiety sets in. You’re worried you’ll either make expensive mistakes or miss out on some big deductions. On top of all that, you’re uncertain of your financial position and you’ve misplaced some important documents – it’s no wonder you dread tax time every year!

Everyone deserves to get their maximum legal tax refund without stressing about compliance, just as everyone has the right to make informed decisions regarding their businesses and investments properties.

Tax shouldn’t be a stressful once-a-year event, so work with an accountant who can help you monitor your tax all year round and easily step in to give expert advice whenever they see a problem or an exciting opportunity. Having a safe and centralised place to store all your receipts and other important information online is also a massive help when it comes to knowing your financial position and being prepared for tax time.

Accountants who offer smart software solutions like TaxTank can empower individual like you to feel confident about your finances, and say goodbye to all your tax time struggles once and for all. Having easy access to live bank feeds, real-time data, and personalised advice whenever (and wherever) you need it is a total game-changer!

You either lack time or the know-how for tax preparation – or both!

Rushing to get your tax in order before June 30 stirs up feelings of frustration, fear, incompetency, self-doubt and overwhelm. For many accounting clients who don’t use cloud-based software, these are pretty common feelings associated with the End of Financial Year.

Will this year be the year you move away from such negative experiences, and towards more positive feelings, like confidence, freedom, empowerment and trust? With TaxTank, you don’t need to be an accountant or taxation expert because this smart software creates an environment in which problem-solving is a collaborative process.

We all have enough challenges to face in life without our tax adding unnecessary stress. TaxTank helps you save time and money with built-in smart tools and seamless collaboration with your accountant in real-time. In other words, lack of time and tax knowledge will no longer hold you back from achieving your financial and lifestyle goals.

Is it time to close the gap from where you are now, to where you want to be? Sign up for a free trial today, and discover the solution to all these struggles in one clever piece of easy-to-use software.